Are you searching for a managed IT service provider? Perhaps you have a provider, but you’re not happy with their service, and it’s time to begin choosing an MSP again.
The hunt can be overwhelming, but figuring out what questions to ask can help you in your search. IT influences your entire organization and plays a big role in the impact your company has to adapt to market changes and boost future growth.
MSPs can boost efficiency, productivity, profitability, and morale. To find the right one for you, consider this as a guide to help you choose IT support. Here are five mistakes to avoid when you choose IT support.
1. Not Doing Your Research
You should know the IT MSP’s strengths and weaknesses. Check out reviews online and make sure they can handle your needs.
- Seek out online reviews, and ask other businesses about their involvement
- Ask about pricing, service levels, and the MSP’s experience
- Read referrals to gauge their client’s satisfaction
2. Choosing The Wrong Provider
A common mistake businesses make is choosing the wrong provider. This can be because they fail to vet their options properly or choose the cheapest provider without considering other factors.
Your managed service provider should:
- Be able to scale their services to meet your growth
- Offer a complete suite of services
- Be proactive about preventing problems
3. Not Having a Backup Plan
You may have a great managed service provider, but there’s always a chance that something could go wrong. Between ransomware attacks, internal data breaches, and natural disasters, your company must always be prepared for the worst.
To avoid this, your business should have a contingency plan in place. By having a backup plan, you can avoid costly downtime and ensure that your business can continue to run smoothly, even if there are problems with your IT systems.
4. Not Understanding The Fine Print
No one wants to deal with paperwork, however, it’s essential to take the time to read through any contracts or agreements before you sign them. The best way to fully comprehend a legal document is to review your Service Level Agreement (SLA), and non-disclosure agreement, and reexamine the contract regularly as your business evolves.
As your business grows and changes, your IT needs will also change. You may need to add or remove services from your contract.
You should also review your contract if you are not happy with your service. Doing so will give you a chance to renegotiate the terms of your agreement.
5. Not Asking For What You Need
When you choose a managed service provider, it is vital to define what your company needs from them. Some business owners make the mistake of assuming that their MSP will automatically know what they need and provide it without being asked, but this is not always the case.
You should sit down with your new MSP and explain precisely what your company is looking for. Asking questions is a great way to evaluate their knowledge base and clear up any confusion in the process.